Job Responsibilities: 1. Enforce and ensure the organisation’s quality standards and protocols. - Together with the BD, develop and ensure that all products are developed and manufactured in line with customer and SBN requirements (material, finish, construction, mandatory standard etc). - Partner with BD to audit new factories, qualify and recommend new suppliers from a technical and quality perspective, compliance and standards - Ensure suppliers received and manufacture the products according to technical specifications and all specified requirement consistently for every batch. - Set the standards for defect classifications being used in AQL based quality inspections. 2. Checking of samples and preproduction sample / master sample. - Check and approve samples of new products (for customers) against agreed specifications from Sales and ensure they are manufactured in line with specified material quality, construction, workmanship and finishing. - Follow up, check and coordinate all test lab report, assembly instruction, carton label, loading instruction are in order and submit to customer/central Quality Engineer within timeline. - Checks QC inspection reports for new article, new supplier and/or new customer which is deemed as high risk. - Maintain proper record of BOM and quality compliance for each product. This including identification of high-risk materials and waivers received from customer. 3. Ensure clear and consistent product communication and provides development ideas - Ensure suppliers received latest updated technical documents including all required documentation and fully understood the instructions before commencing mass production. - Documents all technical information received from customer’s requirements onto the technical documents, so that factories have all relevant information required to manufacture the right product. 4. Managing products claim - Prepare and follow up on action plans for any failures, product returns or claims. - Ensure all corrective actions are implemented in suppliers’ processes to prevent recurrence of similar claims
Requirements: - At least 5 years of technical/quality experience - Knowledge in home furniture construction, design and stability will be added advantage - Have good experience in factory and process audit - Knowledgeable in QC tools (FMEA, SOP, flowchart, Root cause analysis) - Knowledge of ISO 9001-2015 documentation - In-depth quality and technical skills on wooden furniture construction and safety. - Excellent in Microsoft office-Word, Excel and PowerPoint - AQL guidelines
