Responsibilities:
· Support Customer queries, Investigate and troubleshoot the issues during usage of the Google advertisement tool
· Troubleshoot html, css and javascript code page implementation
· Maintain high CSAT through accurate troubleshooting & excellent customer service skills
· Provide technical support to clients via email and chat.
· Follow the workflow & adhere to SLAs such as Quality & efficiency

Minimum Qualification:
· BtoC, BtoB support
Minimum : 12 months experience
· Web Development
Minimum : write/read code(HTML/JS/CSS)
· B.E/B Tech (CS/IT), BCA or BSc comp
This experience is a plus

Skill requirement:
· Customer service experience in Chinese
· Strong soft skills particularly in writing with ownership, and problem solving skills
· HTML /JS/CSS knowledge
· Capability to understand the Chinese business culture and various technologies in the Chinese customers apply
· Online Ad Ops experience (Not mandatory).
· Experience in Ad server platform products like Ad Manager/DFP, AdSense, Ad Exchange, Google Tag Manager (Not mandatory).

Communication:
· Excellent written and verbal communication skills in Chinese business level
· Able to understand English and basic speaking.