本岗位工时制为做一休一，12小时一班，请谨慎考虑。
岗位职责：
1、通过在线客服、邮件和电话为顾客解答问题、回复咨询，引导顾客促成销售；
2、负责订单的管理及物流跟进；
3、客户投诉处理、客户回访、退换货处理等售后服务工作；
4、其他需要处理的客服日常工作。
任职要求：
1、大专以上学历；
2、工作认真负责，较细心、耐心、具有良好的客户服务意识及团队合作精神；
3、具有良好的沟通能力和协调能力；
4、优秀的心理素质和抗压能力、自信、开朗、乐观、有耐心、乐于助人、能适应快节奏高效率的工作环境；
5、熟练操作常用办公软件，中英文打字熟练。

This position's work schedule is 9am to 10pm (12 hours) each day with one day off every other day.
Responsibilities
- Answer phones
- Respond to customer inquiries and requests via phone, live chat and email
- Provide customers with product and service information
- Upsell products and services
- Handle and resolve customer complaints
- Follow-up on customer inquiries not immediately resolved.
- Direct requests and unresolved issues to the designated resource
- Process returns
- Complete call logs and reports
- Recognize, document and alert the supervisor of trends in customer calls.
- Coordinate with 3PL warehouse on both outbound orders and returns
- Track bed shipments and assess delivery performances of shipping agents
- Other duties as assigned
Requirements
- Motivated by a fast paced, rapidly expanding, entrepreneurial environment
- Highly organized and able to work on multiple projects simultaneously
- Excellent computer skills
- Strong verbal and written communication skills in both English and Chinese
- Detail-oriented
- Possess a “do what’s necessary” attitude
- Constantly learning and always raising the bar