Sell-out: - Set and achieve retail sales targets to drive improvement in store ranking and market share - Sales Reporting: Provide timely sales reports and analysis as required, making recommendations and flagging risks. Formulate action plans to mitigate identified risks. - Maximise sales opportunities by periodic review of customer profiles, M.O.B. per location, trends etc to determine optimal product assortment, TREX mix, GWP/sampling, training needs and marketing promos & events to drive sales - Events: owns the account’s promotions & events and partner with Marketing and Education teams for best-in-class execution - Keep abreast of and provides information on competitor activities, making recommendations to boost sales Store: - Inventory Management: Monitor and manage stock levels and communication. Partner with Marketing, Supply Chain and Education Teams to resolve and manage issues. - Merchandising Excellence & Counter Upkeep: Supervise and coach BCs to ensure all product displays and merchandising adheres to the Brand’s VM guidelines and planogram; print materials and tools are relevant and available; testers, lighting, signage and all other elements of the counter always convey Brand’s prestige image - Nurture strong business partnerships with our retail partners’ store management team Staff: - Overall responsibility for the recruitment, onboarding, performance and evaluation of BCs and Airport Coordinators for high performance, growth and future roles - Partner Education Team to build capabilities and ensure training needs of BCs are met - Ensure every BC is an ambassador of the brand they represent by coaching and providing feedback to them on service behaviours that drive Retail Excellence - Nurture a One Shiseido team culture and BC ownership of their counter’s business - Partner with Retailers and Education Team to motivate, recognise and incentivise BCs for greater retention & performance Admin: - PO management - POSM, tester, GWPs, counter tools ordering and management - BC Data Management: Ensures accuracy of BC data - BC uniform distribution - Support Area Sales Manager with sell-in, pricing info and validation Requirements: - Recognised university degree or equivalent tertiary education - Min. 5 years relevant experience; retail store management/operations will be advantageous - Sales driven, analytical and meticulous with keen eye for detail - Strong hands-on organizational skills, problem solver with strong sense of accountability - Good communicator with excellent interpersonal skills and enjoys interacting with various groups of people - Mature, independent with a strong sense of accountability and passion for growth - Able to prioritise, manage multiple responsibilities and thrives in a fast-paced, demanding environment - Fluency in Mandarin (Putonghua) and English - Proficient in Microsoft Office, esp. Excel & Powerpoint - This role is based in Shanghai, with travelling required