工作内容：
The Revenue Operation Specialist is responsible for the maximization of Net Ticketed Revenue and achieving the overall business plan for the Royal Caribbean brand for the Greater China markets. As part of the revenue management team, the specialist is responsible in assisting the analysts in managing pricing and promotion system setup, inventory review and other revenue operation jobs to maximize net ticket revenue.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
？ Assist Senior Pricing and Promotion Analyst to set up pricing and promotion for local market on locally deployed ships as well as international products
？ Responsible for assisting the revenue analysts with effectively managing the inventory for the locally deployed ships in the region as well as provide support for international products where possible.
？ Assist with inventory and pricing enquiries from Customer Service, Reservations, Groups and Sales teams with regards to reinstating space due to internal error or set guidelines.
？ Assist with reinstating promotions and applying missing option codes to eligible bookings where required.
？ Special fare bookings in accordance with set company guidelines or in response to directions from the revenue management team.
？ Provide assistance to remedy oversold sailings and/or stateroom categories by liaising with the Customer Service team in order to efficiently and rapidly contact guests/ travel partners with a pre-determined offer of compensation. Furthermore, amend and/or cancel reservations in the system and ensure compensation has been correctly provided for affected bookings.
？ Helpdesk – Act as local helpdesk for the Sales, Reservations and Customer Relations teams for assistance with booking problems and reservations system functions.
？ Other – Assist all areas of the business as appropriate. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
QUALIFICATIONS AND EDUCATION
Use this section to specify the minimum years of experience required, skills, abilities, and education for the position.
? 1-2 years of experience in Groups, Customer Service and/or Reservations is preferred.
? Educated to a junior college school degree or higher.
? Proven experience using reservations systems is preferred.
? Proficiency in problem resolution and problem identification
? Excellent inter-personal and customer service skills.
? Highly motivated with initiative
? Strong verbal and written communication skills. Approachable and helpful
? Ability to work under pressure and tight deadlines. Ability to prioritize tasks is required.
? Strong work ethic demonstrated through reliability, maturity and professionalism.
? MS Excel to Intermediate level or above
? Well organized with strong attention to detail
? Flexibility to work outside normal hours
? Basic written and oral English ability