Technical Support Supervisor
Position Summary
This position is responsible for monitoring of global standards and regulations of toy and children products, attending technical committees and represent TüV SüD, provide technical support to operation team on running enquiries and projects, provide technical solution to Key accounts, and/or review project files, provide technical training & business development as assigned.
Job Responsibilities
1. Be responsible for assigned projects according to internal and external requirements, standards and regulations;
2. Coordinate between project members; supervise and follow-up projects and support projects within lead time.
3. Communicate in courteous and effective manner with colleagues and customers in all circumstances including answering technical queries, explaining technical points and providing the expert’s opinions;
4. Coach / train / supervise the project engineers, test engineers or technicians;
5. Share, exchange experience / standards / technical information with other colleagues;
6. Self-study new standards, knowledge database of intranet;
7. With authorization / appointment / contract from TüV SüD, fulfill relevant technical responsibilities;
8. Handle/solve the complaints coming from customers; and giving support to Dept. Manager to handle/solve oversea complaint (if applicable);
9. Communicate with key accounts and lead technical meeting with KA;
10. Cooperate with Dept. Manager to finish relevant internal/external audit smoothly according to IEC17025;
11. Perform other duties assigned by Manager.
Job Requirements
1. Bachelor degree or above; major in Electrical, Electronic, Mechanical or other related subject;
2. At least 8 years’ working experience in Toy and Children products with reliable working performance;
3. Respect and safeguard company’s image, reputation and benefit;
4. Good understanding and fulfillment to working related targets, standards, policies, procedures and instructions;
5. Diligence, self-motivation, self-improvement and strong teamwork spirit;
6. Good communication and interpersonal skills;
7. Can work independently and efficiently; can work under pressure;
8. Good command of English (German is preferable);
9. Physical condition allows normal working, stable outputs and business trip as required.