Key responsibilities:
? To effectively use the RS value proposition to differentiate RS from our competitors in the minds of their contacts;
? Proactively call out target customers per company requirements to explore new business opportunities;
? Maintain good engagement with customer, and explore potential customers;
? Perform pre-quotation review refer to the quotation guidelines and raise requisition to quotation coordinator for the support of quotation, follow up on conversion;
? Liaise effectively across functions to ensure customers are delighted, and raise customer satisfaction rate (NPS);
? Support Finance for acceleration AR collection;
? Complete any other top-down task from company, such as participating product training, marketing campaign, CI projects, EH&S, etc.;
? Other ad-hoc task assigned by manager or company.
Key requirements:
? Effective negotiator and influencer with outstanding written and verbal communication skills
? Naturally strong interpersonal skills forming and maintaining positive relationship at all levels
? Proven ability in delivering a great customer experience
? Proven experience as telephone sales / sales support in Industry/MRO/ELE preferred
? Exceeding KPIs and deadlines, able to work under pressure, target driven, takes accountability and initiative, innovative problem solving skills, independent.
? Quick action, strong planning, prioritisation and time management skills
? Collaborative, shows respects to others and values differing opinions and perspectives
? Knowledge of SAP and Microsoft packages