Job Description: We are seeking Sales & Service Engineers to join our team, focusing on the optics industry in China. This role involves direct sales, customer service, and technical support for our cutting-edge metrology, dicing, and optical alignment equipment. The ideal candidate will excel in finding new customers, building strong customer relationships, installing equipment, and troubleshooting service problems - ensuring our clients receive top-notch service and support.
Responsibilities:
Identify and approach potential clients in the optics industry to introduce metrology and manufacturing process equipment.
Develop and maintain strong, long-lasting customer relationships, ensuring repeat business and referrals.
Install equipment after sale, ensuring products are correctly calibrated and integrated into client workflows.
Provide comprehensive training to customers, enhancing their product understanding and usage.
Offer prompt and effective troubleshooting and technical support, maintaining high service standards.
Stay informed on market trends, competitor activities, and technological advancements to offer the latest solutions to clients.
Achieve and exceed sales targets, contributing to overall company growth.
Qualifications:
Bachelor's degree in Engineering, Optics, Physics, or a related technical field.
5-7+ years of working experience in the optics industry or related industry.
Understanding of how metrology, dicing, and/or optical alignment equipment is used in the optical manufacturing process.
Technical ability to troubleshoot and service metrology and optical equipment.
Can communicate closely with customers to understand customer needs and provide effective solutions.
Can work independently without much guidance, and can handle multiple projects at the same time.
Fluency in Mandarin and proficiency in English to communicate with suppliers and company management.
Cantonese is preferred, but not required.
Willingness to travel extensively across China for customer visits.
Willingness to travel overseas for factory training.
职位描述：我们正在寻求销售与服务工程师加入我们的团队，主要负责中国的光学行业。该职位涉及直接销售、客户服务以及我们尖端的测量、切割和光学校准设备的技术支持。理想的候选人将擅长寻找新客户、建立稳固的客户关系、安装设备、排除故障--确保我们的客户获得一流的服务和支持。
工作职责
- 发现并接触光学行业的潜在客户，介绍测量和制造工艺设备。
- 发展并维护稳固、持久的客户关系，争取重复订单和客户推荐机会。
- 在售后安装设备，确保产品得到正确校准并在客户处运行良好。
- 为客户提供全面培训，增强他们对产品的了解和使用。
- 提供及时有效的故障排除和技术支持，保持高服务标准。
- 随时了解市场趋势、竞争对手活动和技术进步，为客户提供最新的解决方案。
- 实现并超越销售目标，为公司的整体发展做出贡献。
任职资格：
- 工程、光学、物理或相关技术领域的学士学位。
- 5-7 年以上光学行业或相关行业工作经验。
- 了解光学制造过程中如何使用测量、切割和/或光学对准设备。
- 具备对测量和光学设备进行故障排除和服务的技术能力。
- 能与客户密切沟通，了解客户需求并提供有效的解决方案。
- 能独立工作，无需过多指导，并能同时处理多个项目。
- 普通话流利，英语熟练，能与供应商和公司管理层沟通。
- 懂粤语者优先，但不是必需。
- 愿意到中国各地拜访客户。
- 愿意前往海外工厂接受培训。
工作地点：北京、上海或东莞