RESPONSIBILITIES
Role as primary contact for customer quality concerns and claims for China customer accounts.
Responsible for interfacing with the Allegro Corporate Quality group concerning customer complaints and corrective action reports.
Function as liaison between customer and Allegro Corporate Quality group. Provide technical support to resolve quality issues and customer complaints. Effective prioritization, communication, verification, and follow-up of corrective and customer actions.
Work with corporate customer quality managers in preparing and communicating 8D reports related to customer complaints.
On-site support of customer visits to Allegro manufacturing sites and subcontractors in the Asia region as needed.
Verify and resolve customer complaints /requirements by coordinating with distributor organizations.
Improve the customer relationship through best support/communications and quick responses through problem-solving, and continuous monitoring of quality performance.
In the event of a quality incident, visit customers and explain the 8D report to them, take charge of the critical situation together with sales by proposing immediate containment action, driving the issue to closure.
MINIMUM QUALIFICATIONS
Bachelor or above, unlimited majors, electronic major is preferred.
3-5 years of experience in quality management experience, customer quality service experience is preferred.
Experience in semiconductor manufacturing, failure analysis, and electronic assembly.
Be familiar with international quality systems knowledge, and semiconductor production technology, process, and quality standards preferred.
Good English language skills and strong negotiating and persuasive skills.
Able to deal with conflicts, skilled in complex problem-solving.