Job Summary:
The Inside Sales Executive is responsible for retaining and growing business through telephone communications with customers. He or she should proactively contact customer to identify business opportunities, position UPS products and services to meet customer needs. The Inside Sales Executive is responsible for delivering their sales plan.
He or she is required to well manage customer information profile and use sales tools for customer research and sales strategy development. In future, The ISE segment will sell cross business unit products and new products portfolios to maximize business growth.

Job Duties:
1) Meet sales goals through managing accounts
a) Use sales tools (e.g., Total Enterprise Account Management System (TEAMS), BIA (business information analysis) and relevant reports to research customer contact, manage customer information and product specifics;
b) Prioritize accounts calling based on importance and urgency guideline, plan ahead on daily sales activities and focus on accounts with the large opportunities;
c) Use the information from sales tools to build a good customer relationship and identify new sales opportunities to win new volume and revenue;
d) Establish solid funnel funding, shorten the funnel velocity and ensure for good contract compliance;
e) Use the BIA tools to search for top volume generator and provide technology resolutions;
2) Coordinate with other functions and resolve customer issues
a) Coordinate with other functions to respond to customer questions, inquiries and complaints in a timely manner;
b) Resolve customer complaints, claims and other issues by following up with current guidelines;
c) Push up large opportunity sales leads to field sales as per SP & P rules
d) Identify opportunities to put customer on technology resolutions;
e) Research competitor service capabilities, pricing patterns and strategies through daily telephone with customers;
f) Work with billing and collection team to solve outstanding billing and collection issues.
3) Complete daily sales administrative tasks
a) Complete daily sales administrative tasks in a timely, accurate manner;
b) Ensure accurate and updated customer information into sales tools, (i.e. TEAMS, BIA, billing updates)
c) Complete internal forms in a timely manner to ensure appropriate follow up.

General Requirements:
1) Bachelor holder or Diploma graduate
2) At least 1-2 years working experience preferred in business development / telephone sales
3) Computer literacy - Microsoft Office, Microsoft Office Powerpoint, etc.
4) Average English skills (spoken & written).
5) Good telephone manner, patience, willing to learn and attention to details.

岗位概述：
内部销售主要负责通过电话维持和开发业务；
主动联系客户以确定业务，用UPS产品和服务以满足客户需求；
执行销售计划，很好地管理客户信息；
使用销售的工具来做客户研究和销售策略开发。

工作职责：
1）通过管理账户达到销售目标：
a）使用销售工具（例如，企业账户管理系统（TEAMS），BIA（商业信息分析）
以及相关报告来研究客户，管理客户信息和产品；
b）根据重要性和紧迫性指导原则优先开发客户，提前计划日常销售；
活动，并把重点放在有大量机会的客户上；
c）使用销售工具中的信息建立良好的客户关系并确定新的销售机会来赢得货量和收入；
d）确保良好的合同合规性；
e）使用BIA工具搜索大客户并提供技术解决方案。
2）协调其他部门，解决客户问题：
a）与其他职能部门协调，及时回应客户的问题，询问和投诉；
b）遵循公司规定，解决客户投诉，索赔和其他问题；
c）按照SP＆P规则，把销售机会给到区域销售；
d）找出客户在技术解决方案上面的机会；
e）通过与客户的日常电话研究竞争对手的服务能力，定价模式和策略。
3）完成日常销售管理任务：
a）及时，准确完成日常销售管理工作;
b）确保准确和更新的客户信息进入销售工具（即TEAMS，BIA，账单更新）；
c）及时完成内部表格，以及跟进后续事宜。

岗位要求：
1）大专及以上学历；
2）至少1 - 2年的销售/电话销售工作经验；
3）熟练使用Office，Powerpoint等；
4）良好的英语技能（口头和书面）；
5）良好的电话礼仪，耐心，乐于学习和关注细节。