Job Title: Assistant Boutique Manager 莱珀妮之家精品店助理经理
Reporting to: Boutique Manager
Direct Reports and Staff: 2 Beauty Advisors


Role Purpose
? To be a brand ambassador at global *** brand residence and assist LP house boutique manager to provide unparalleled services to discerning clients.


Main Accountabilities

Maximize Sales Revenue
? Work with Boutique Manager closely to achieve business objectives on revenue, cost saving and other Retail KPI targets and customer service standards
? Support Boutique Manager to identify and develop process and to enhance team’s selling technique, product knowledge and sales acumen
? Ensure the sales execution in company SOP process
? Negotiate with department stores and ensure the smooth operation of the marketing activities
? Discover the business opportunities and advise to Boutique Manager according to the data result and observation
? Maintain the healthy cooperation relationship with dept. stores and maintain the La Prairie brand image

Client Experience & CRM
? Work with Boutique Manager to manage VIP events from planning to execution and follow up with post-event feedback
? Work with Boutique Manager of the event execution and give bilingual house tour, presentation or speech if necessary
? Ensure the BA & AOB team to perform excellent customer services. Build good relationships with VIPs and handle enquiries and complaints as they arise
? Co-work and communicate with various stakeholders on PR/CRM events as well as internal events like work conferences and training seminars that take place in the house when Boutique Manager not around
? Look for opportunities to achieve new client recruitment or client retention target to drive business sales

Operation
? Handle operational tasks and follow up with different parties and vendors: cleaning services, pest control, security system, renovation touch-ups, electronic appliances maintenance, IT equipment updates
? Work with Training team on staff coaching and uniform distribution
? Handle administrative tasks such as boutique roster arrangements, stock take, petty cash flow, facial booking calendar, billing & invoices, etc.
? Regular update the frontline staff on the latest promotions, company policies, and event arrangements and make sure the team is well informed
? Source and order F&B items and facial materials for the house
? Work with VM closely on product display, art piece installation, hardware & furniture maintenance etc.

Qualification
? Minimum of 5 years of related experience, with at least 2 years in supervisory level.
? Relevant experience in luxury sector including luxury, affordable luxury, cosmetics and so on.
? Bachelor’s degree or above
? Strong people management and operation management skills
? Good communication and collaboration skills, analytical, result driven and able to work under pressure
? Fluent both in English and Mandarin
? Energetic, pleasant, and outgoing personality
? Good command of computer skills for MS
? Self and team motivated; result driven with passion to reach success
? Independent, with entrepreneurship, and the flexibility to adjust to changing requirements