JOB PURPOSE
Working with the Territory Technical Support team, the Monitoring Center SME is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensure contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process deviations, The Monitoring Center SME is responsible of investigating the root cause, and work together with customer and service team on solutioning any problem in timely manner. The Monitoring Center SME interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and Engineering.

KEY RESPONSIBILITIES
Monitor the KPI’s availability like Performance, Weight, Quality, and Energy. In addition, consider cycle interruptions, frequent alarms, concerning trends.
Interpret the data, compare against established limits and identify and rank issues or concerns.
Document using the existing system within, enter each issue / concern. This will allow for open issue management by the A+ Support Team.
Troubleshoot and solution whenever applicable, any issue being detected.
Share finding depending on severity, and select best means to update the A+ Program Manager. Escalate if necessary
Contribute to Weekly report content for A+ Program Manager.

QUALIFICATION
1. Bachelor degree or above in Engineering(electrical, mechanical, software/computer, automation...)
2. More than one years experience with graduated from renowned university, e.g. Hua Dong Li Gong, Shanghai Li Gong, 211…) Fresh graduate student from renowned University could also be considered.
3. Fast and strong ability on learning new knowledge of the machine (mechanical, electrical, logics)
4. By trainings, field practice, and daily guidance for senior engineer, can build up own knowledge of injection molding systems, troubleshooting skills (i.e. analytical, diagnostic and technical problem solving skills) .
5. English skill especially reading and written.
6.Computer skills and knowledge of Windows based applications are essential

WORKING SCHEDULE AND LOCATION
Work schedule does include week-ends
Working from the Shanghai office during the week days.
Working OT from home on week-ends is allowed.(Pay for OT)