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Senior IT Engineer
1-1.4万
人 · 本科 · 5年及以上工作经验 · 性别不限2024/10/16发布
五险一金带薪年假

漕河泾

公司信息
上海益海信息技术有限公司

外资(非欧美)/50-150人

该公司所有职位
职位描述
Responsibilities:
? Maintain a high level of technical knowledge and expertise, keep up with the latest trends and developments in IT troubleshoot of hardware and software issues.
? Ensure that end users’ issues and requests are resolved efficiently and effectively, ensure that end users’ satisfaction is maintained at a high level.
? Provide technical assistance and troubleshooting for complex or escalated issues.
? Follow standard procedures for proper escalation of unresolved issues to the correspondent teams and follow up until resolution.
? Maintain a high level of professionalism and end user service at all times.
? Develop project plans, timelines, and budgets for projects being built. Coordinate with stakeholders to ensure alignment with organizational goals and objectives to ensure the timely delivery of projects.
? Liaises with vendors and service providers to give routine project updates of status, milestones, achievements, risks and estimated time of completion.

Qualifications:
? Batchelor or above degree of majors in computer science or information technology.
? Experience in troubleshooting various IT equipment, systems and applications, such as PC, Windows, Microsoft Office bundle.
? Minimum 2 years of experience targeting 300+ end users.
? Excellent end user service and interpersonal skills, with the ability to work well in a team or independently. Willingness to learn new technologies and update skills.
? Ability to redact document and report on technical issues and solutions.
? Proficient in spoken and written English.
? Preferable with:
Experience in Office 365 and Power Automate.
PMP certificate.
Experience in VIP support.

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