Responsibilities:
？ Maintain a high level of technical knowledge and expertise, keep up with the latest trends and developments in IT troubleshoot of hardware and software issues.
？ Ensure that end users’ issues and requests are resolved efficiently and effectively, ensure that end users’ satisfaction is maintained at a high level.
？ Provide technical assistance and troubleshooting for complex or escalated issues.
？ Follow standard procedures for proper escalation of unresolved issues to the correspondent teams and follow up until resolution.
？ Maintain a high level of professionalism and end user service at all times.
？ Develop project plans, timelines, and budgets for projects being built. Coordinate with stakeholders to ensure alignment with organizational goals and objectives to ensure the timely delivery of projects.
？ Liaises with vendors and service providers to give routine project updates of status, milestones, achievements, risks and estimated time of completion.

Qualifications:
？ Batchelor or above degree of majors in computer science or information technology.
？ Experience in troubleshooting various IT equipment, systems and applications, such as PC, Windows, Microsoft Office bundle.
？ Minimum 2 years of experience targeting 300+ end users.
？ Excellent end user service and interpersonal skills, with the ability to work well in a team or independently. Willingness to learn new technologies and update skills.
？ Ability to redact document and report on technical issues and solutions.
？ Proficient in spoken and written English.
？ Preferable with:
Experience in Office 365 and Power Automate.
PMP certificate.
Experience in VIP support.