To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an [Customer Quality Leader] located in [Jiading, Shanghai].

This position will handle customer complaint, especially on quality. Lead cross functional team to fulfill customer requirement on quality, Timely response customer's questions.

What a typical day looks like:
? Cooperate with sales team to handle quality complaint
? Update the RMA report
? Create and follow up corrective actions
? Monthly RMA report
? Be a driving force for improvements based on the experiences from the handling of claims and other issues
? As part of the Corrective Action Close Loop to secure that the stated containment and corrective actions are effective and the root cause has been determined/fixed by Failure analyzer.
? Responsible to use the RMA process
? Maintain a close contact with the customer/sales during the process of failure analysis investigation
? Act as a QCC Team leader whenever serious customer claims happen
? Update the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales


The experience we’re looking to add to our team:
? Bachelor degree, major in Electrical Engineering or relevant
? At least five years relevant working experience
? Familiar with manufacturing process
? Strong capability in problem solving
? Good communication and presentation skill
? Fluent English in verbal and written is must, Basic Japanese is the plus


Here are a few of our preferred experiences:
? Six Sigma Green Belt is preferred.
? Several years working experience as Production Engineer, Manufacturing Engineer, Industrial Engineer, Process Engineer or Mechanical Engineer in electronics manufacturing is preferred


What you’ll receive for the great work you provide:
? Social Insurance
? Commercial insurance
? PTO
? Transportation allowance
? Annual medical check-up