II. Roles and Responsibilities
？ Perform all tasks/activities strictly following company SOP in order to ensure effective workflow within team.
？ Coordinate with suppliers & operation team for shipment handling (customs formality, pick up/delivery, etc.).
？ Daily shipment tracking and information update, billing report preparation.
？ Customers complain and special issues handling.
？ Good communication with internal/external colleagues to ensure correct understanding on different service requirement. i.e. SOP, prompt response attitude, always seeking solutions or possibilities.
？ Inform supervisor/manager of any irregularities or problems that require assistance and to feedback to customers/overseas agents.
？ Ensure system data accuracy and timely billing / job costing.
？ Support Sales on local controlled business development.
？ Outstanding cleaning up.

III. Education and Experience requirements
？ Bachelor’s degree or above.
？ Familiar with air freight import/export operation procedures.
？ More than 3-6 years related experiences, the background for global forwarder will be preferable.

IV. Job Skills, Personality and Competencies for this position
？ Good communication skill for both oral and written in English and Mandarin.
？ Good skill for PC and Microsoft office, especially for Excel, Word and PowerPoint.
？ Strong sense of responsibility, good team spirit.
？ Able to work in a diverse environment and cultures.
？ Able to work under pressure.