Responsibility
- Be responsible for all aspects of service delivery from planning, budgeting, policy setting, execution, service level and quality
- Act as a technical advisor of Business Operation on design brief of technical aspects for the project
- Carry out checking/ make comments of drawings & specification in advance of construction on the aspect of building operation and maintenance
- Coordinate with other departments for the comments of design works and ensure the comments are well received and addressed
- Manage the testing and commissioning as well as the defects management of new projects
- Provide guidelines and supervise the on-site managers for all aspects related to service delivery
- Check and monitor the operation and maintenance work of the on-site service delivery team to ensure the service levels are meeting the expectation
- Review technical skill & standard of the on-site technical teams for the required training of technical staff to enhance service delivery standard
- Perform periodical audit on the quality of service delivery and make recommendation to site team for improvement.
Requirements
- Recognized degree with 10-15 years of relevant experience in which at least 8 years are gained in supervisory level
- Holder of recognized institute of Engineering is preferred
- Project experience at sizable high-end commercial properties in both Hong Kong and on the Mainland is required
- Well versed with the latest relevant ordinances and the best technical practices in the facility management / maintenance industry
- Possess strong analytical, customer-oriented, excellent communication and people management skill
- Proficiency in written and spoken English and Chinese (including Putonghua)
- Regular travel to the Mainland is required
- Embracing our values of integrity, sustainability, excellence and openness.