I. Roles and Responsibilities
1 Perform all tasks/activities strictly following company SOP in order to ensure effective workflow within team.
2 Coordinate with suppliers & operation team for shipment handling (customs formality, pick up/delivery, etc.).
3 Daily shipment tracking and information update, billing report preparation.
4 Customers complain and special issues handling.
5 Good communication with internal/external colleagues to ensure correct understanding on different service requirement. i.e. SOP, prompt response attitude, always seeking solutions or possibilities.
6 Inform supervisor/manager of any irregularities or problems that require assistance and to feedback to customers/overseas agents.
7 Ensure system data accuracy and timely billing / job costing.
8 Support Sales on local controlled business development.
9 Outstanding cleaning up.

II. Education and Experience requirements
1 Bachelor’s degree or above.
2 Familiar with air freight import/export operation procedures.
3 More than 3-6 years related experiences, the background for global forwarder will be preferable.

III. Job Skills, Personality and Competencies for this position
1 Good communication skill for both oral and written in English and Mandarin.
2 Good skill for PC and Microsoft office, especially for Excel, Word and PowerPoint.
3 Strong sense of responsibility, good team spirit.
4 Able to work in a diverse environment and cultures.
5 Able to work under pressure.