Job Specifications and Responsibilities:
? 根据客户要求生成服务报价单，包括但不限于人工、备件等和服务相关联的内容，完成报价所需要的资料并负责后续客户的沟通问询工作
Generate quotations according to customer requirements, complete the information required for quotations, and be responsible for subsequent customer communication and inquiries

? 负责接听服务热线电话，处理客户维修的需求并且登记相关信息以及报价需求
Responsible for the service hotline, handling customer repair and quotation needs

? 根据报价单确认后，需处理商务合同，并且完成合同签订所需要的相关工作，包括审批、盖章、合同的归档整理
Process business contracts and complete the work required for contract signing

? 客户付款情况的跟踪和确认，及时与客户沟通相关报价、合同、交付等相关事务以推进业务的进展
Track and confirm customer payment status, and timely communicate with customers on relevant quotations, contracts, delivery and other related matters

? CRM系统中查询、创建或更新客户资料信息
Create or update customer-related information in the CRM system

? 负责与团队内部沟通协作，确保合同的实施交付
Coordinate cooperation within the company to ensure contract implementation and delivery

? 完成上级经理安排的相关工作
Other hoc jobs assigned by line manager

Job Requirement:
? 本科及以上学历，理工科背景且有2年客户服务工作经验者优先
Bachelor degree or above, engineering, mechanical background and 2 years experience in Customer Service position is preferred

? 有责任感，耐心细致、有良好的学习能力
Sense of responsibility and patience, careful, good learning ability

? 具备抗压能力和自我驱动力
Resilient to pressure and strong self-drive mindset

? 具备良好的沟通能力，擅长于团队合作
Strong communication skills, good at teamwork

? 能够熟练运用Excel以及Word
Excellent Excel and Word operation skills.