FCM is the business travel partner of choice for large national, multinational and global corporations. We are an award-winning global corporate travel management company ranking as one of the top five by size around the world. We operate a global network in more than 90 countries.
About the Role
The Technical Implementation Manager is responsible for coordination and implementation of FCM products & technologies, mainly Online Booking Tool Implementation (eg. Bluesky OBT, Concur, etc.). These include all products & services as developed as part of the overall FCM global technology strategy & roadmap plan, along with eventual support of those technologies as required.
Key Responsibilities:
? Daily client facing systems support (OBT, App, Hub etc.)
? Analyze requirement and provide a proper solution for client facing system configuration and deployment.
? Work with Vendor to investigate, diagnose and recover issues of the client facing system.
? Ascertaining and analysis the cause of problems to determine how these problems can be solved or be prevented from occurring.
? Break down problems or processes into their constituents parts, identify causes and effects patterns and analyze the problem to arrive at an appropriate solution.
Requirements:
? Relevant work experience in the travel industry preferable as an OBT/App support.
? Effective project management techniques; principles and practices of effective management.
? Strong customer service and communication skills.
? Ability to provide customers with a high level of continuous service and support.
? Establish and maintain cooperation, understanding, trust and credibility.
? Multitasking and respond to emergency situations effectively.
? A good team player who can engage in active listening as well as open communication and sharing of information that builds productive relationships with peers.
? Demonstrate good ownership for own performance, working with deadlines and milestones and ensuring all goals are met.
? Ability to focus on, establish, and meet customer needs and expectations.
? Able to communicate in English.
工作职责：
? 在线客户端系统的日常技术支持工作，其中包括系统功能配置更新，与供应商及时解决和优化产品相关BUG.
? 配合FCM各部门和客户进行产品需求沟通，并为在线系统的配置和部署提供准确高效的解决方案；
? 负责新客户上线至FCM系统的技术实施工作，包括但不限于线上预订产品的系统配置和系统配置完毕后与FCM各部门参与客户上线的集成测试SIT和UAT环节；
? 负责与客户或者第三方技术公司协调完成系统对接工作，完成产品上线前的集成测试SIT和用户测试UAT；
? 与技术解决方案团队和客户实施团队共同协助为新客户制定可行性技术实施方案；
要求：
? 计算机技术背景或差旅顾问的背景，做过OBT/APP支持、熟悉系统操作，具有TMC系统解决方案背景的优先考虑
? 具备多任务处理以及与各个业务层面沟通、解决问题的能力
? 优秀的客户服务技能及沟通技巧，能够为客户提供高水平的持续服务和支持，建立并保持合作，理解和信任
? 优秀的团队合作意识，可以积极倾听，开放式沟通和信息共享，与同事建立富有成效的合作关系
? 高度责任感和主人翁意识，善于把握好项目的完成时间和里程碑以确保实现目标
? 良好的英文沟通能力
欢迎加入FCM中国团队，我们将为您提供通往未来不可限量的职业发展和多元的有活力的企业文化及充满竞争力的薪资福利。