该岗位非乙方岗位。岗位工作地点主要在外高桥保税区工厂，不定期有前往其他城市或国家分公司出差的可能性（不超过一年4次） Primary Purpose of Position: - Delivery IT support for Shanghai plant & office, Tokyo and all work-from-home employee in China. Position Requirements: - Have basic knowledge of LAN and server functionality to provide appropriate diagnosis and escalation. - Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. - Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service. - Ability to work independently and as a team member. - Good oral and written skills focusing in technical / instruction-oriented communications. - Quality management—looks for ways to improve and promote quality. - Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans. - Ability to research and report on problems, solutions, products and vendors. - Available to be on call for afterhours support. - Available to travel. - Sufficient in English comprehensive communication. - ERP experience preferred, Dynamics AX is desired. - 2-3 years’ experience as ServiceDesk/Helpdesk. - Hold bachelor degree of Computer Science/Technology preferred. - Experience in plant of multinational corporation preferred. - MCSE, CCNA or ITIL is desired. Position Responsibilities/Duties: - The primary responsibility of this position will be installing, modifying and making repairs to hardware and software systems, and providing technical assistance and training to end-users. - Support desktop users, locally and remotely. - Install, upgrade and maintain server, network, desktop, laptop, thin client computer, printer, and phone. - Solve incidents reported by users, internal IT colleagues or by system alerts. - All incidents need to be tracked in our ServiceDesk system. - Associate project work. - Support ERP system. - Manage IT budget, expense and capital. - Give internal/external IT training to end-users 职位的主要目的： - 为上海工厂和办公室、东京以及中国所有在家办公的员工提供 IT 支持。 职位要求： - 具备局域网和服务器功能的基本知识，以提供适当的诊断和升级。 - 解决问题--及时发现和解决问题，熟练收集和分析信息。 - 客户服务--处理棘手的客户情况，及时响应客户需求，征求客户反馈意见以改进服务。 - 具有独立工作和团队合作的能力。 - 良好的口头和书面技能，侧重于技术/指导型沟通。 - 质量管理--寻找改进和提高质量的方法。 - 规划/组织--优先安排和规划工作活动，有效利用时间，制定切实可行的行动计划。 - 能够研究和报告问题、解决方案、产品和供应商。 - 可在下班后随时待命提供支持。 - 可出差。 - 英语交流能力强。 - 有 ERP 经验者优先，***有 Dynamics AX 经验。 - 有 2-3 年服务台/热线工作经验。 - 持有计算机科学/技术学士学位者优先。 - 有跨国公司工厂工作经验者优先。 - 有 MCSE、CCNA 或 ITIL 经验者优先。 职位责任/职责： - 该职位的主要职责是安装、修改和维修硬件和软件系统，并为最终用户提供技术援助和培训。 - 为本地和远程台式机用户提供支持。 - 安装、升级和维护服务器、网络、台式机、笔记本电脑、瘦客户机、打印机和电话。 - 解决用户、内部 IT 同事或系统警报报告的事件。 - 所有事件都需要在我们的 ServiceDesk 系统中进行跟踪。 - 协理项目工作。 - 支持 ERP 系统。 - 管理 IT 预算、费用和资本。 - 为最终用户提供内部/外部 IT 培训
