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Customer Care Engineer
1.2-2.4万·15薪
人 · 本科 · 2-4年工作经验 · 性别不限2024/10/21发布
补充医疗保险补充公积金员工旅游餐饮补贴通讯补贴年终奖金定期体检

浦东新区

低价好房出租>>

天之骄子生活新天地C栋138室

公司信息
士卓曼(中国)投资有限公司

民营

该公司所有职位
职位描述
Job Responsibilities:

1. Provide second-line technical support services to global customers through the dealer network.
2. Track and manage all customer complaints, analyze customer feedback trends, and report them promptly.
3. Collaborate with departments such as research and development, marketing, sales, and manufacturing to lead the resolution of customer feedback issues.
4. Deliver training to support personnel within the dealer network, enabling them to address ***-line issues efficiently.
5. Create online training materials, including multimedia content such as text, images, and videos, tailored for both dealers and end-users.
6. Identify and propose requirements and recommendations aimed at improving customer satisfaction and reducing product service costs during the development of new products.


Qualifications:

1. Bachelor's degree or above in engineering or a related field, with preference given to those with relevant experience in the dental industry.
2. Diligent and responsible work ethic, excellent communication skills, and a high level of accountability and ability to learn quickly.
3. Proficiency in both written and spoken English and Chinese, with additional proficiency in other foreign languages being an advantage.

Based at Alliedstar

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