Job Responsibilities:

1. Provide second-line technical support services to global customers through the dealer network.
2. Track and manage all customer complaints, analyze customer feedback trends, and report them promptly.
3. Collaborate with departments such as research and development, marketing, sales, and manufacturing to lead the resolution of customer feedback issues.
4. Deliver training to support personnel within the dealer network, enabling them to address first-line issues efficiently.
5. Create online training materials, including multimedia content such as text, images, and videos, tailored for both dealers and end-users.
6. Identify and propose requirements and recommendations aimed at improving customer satisfaction and reducing product service costs during the development of new products.


Qualifications:

1. Bachelor's degree or above in engineering or a related field, with preference given to those with relevant experience in the dental industry.
2. Diligent and responsible work ethic, excellent communication skills, and a high level of accountability and ability to learn quickly.
3. Proficiency in both written and spoken English and Chinese, with additional proficiency in other foreign languages being an advantage.

Based at Alliedstar