Key Responsibilities
? Respond promptly and follow through with customer inquiries received across different client programs
? Cleaning & Management of confidential client data on BIW’s different platforms
? Maintaining good project documentation
? Liaise with off shore technology teams in China and global teams in BIW’s various offices to service clients as needed
? Supporting the head of client service and program manager(BIW China) with client reporting and generating program insights
? Supporting the head of client service and program manager(BIW China) with configuration and launch of new client programs both locally and globally
This is a senior level role and we are really looking for a self motivated & self starter individual who is willing to step outside the parameters of the role, quickly understand the business & slowly graduate to an independent client servicing associate
Desired Skills & Qualifications
? Fresh grad either with a college degree or diploma
? Strong written & oral communication skills in English. Bilingual candidates strongly preferred, Japanese or Korean will be a plus value.
? Excellent time management. Ability to juggle schedules among tight timelines
? Comfortable in working with sophisticated technology platforms
? Process mindset. Ability to understand and document workflows clearly
? Strong excel, power point and program management skill. Power BI or Tableau will be plus, Program management certification will be strongly preferred.