? Support client events by recommending, selecting venues, coordinating e-mailings/mailings, event collateral, logistics and working closely with businesses to ensure event goals and objectives are achieved;
? Measure success of event through attendee surveys, etc.,
? Liaise with external suppliers, including writers, design firms, printers, mailing houses and production companies, whenever is needed;
? Support projects that involve creative service, including event materials and other marketing materials;
? Maintain projects files, including budgets, production schedules, copies and completed samples etc.,
? Responsible for managing all user calls and requests on the client project;
? Manage and document all users feedback;
? Provide training to the front desk team;
? Ensure the Helpdesk service level achieve agreed delivery standards;
? Provide monthly Helpdesk Service report with analysis and improvement plan to the SOM for service enhancement.
? High level of communications within the organization and with the client