Who you are:
The Claim Engineer will investigate, register, solve and/or assist in solving the issues reported by customers, Commissioning Engineers and/or Site Support Engineers？
About the job:
Solve where possible independently the issues reported by customers, Commissioning Engineers and/or Site Support Engineers in NEA, e.g. ordering and supplying to the shipyard of missing or broken items;
Investigate, evaluate and handle claims;
Register in Alfa Laval’s claim handling tool ACT;
Responsible for follow up of claims, with the right functions for further remedial actions, including judgement/investigation/take right acton;
Follows up on actions to warrant quality improvement;
Answers customer questions and provides information about the process, contact Tumba/Monza/Moatti/Soborg product central for investigating and finding root cause;
Monitor claim cost and analyse claim status each month and forecast special claim cost each quarter;
Improve local & global supplier product quality
Other quality or claim related matters
What you know:
Knowledge & Skills:
1.？？？？？Marine Engineering background with good electrical and mechanical technical skills.
2.？？？？？Minimum more than three years of experience as a Marine Engineer.
3.？？？？？Operation experience of marine separators is mandatory. Alfa Laval separator experience is preferred.
4.？？？？？Fluent in English, CET-6 is preferred.
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Attitude:
5.？？？？？Willingness to learn
6.？？？？？Flexible, practical and active
7.？？？？？Service minded and customer oriented
8.？？？？？Independent and situational
9.？？？？？Able to display high levels of trust, reliability and most importantly, confidentiality
10.？？Target oriented, ability to meet deadlines and work under pressure