Key Responsibilities
1 Process the daily repair work for NanoAnalysis, Asylum Research and Andor physical science products
2 Provide technical assistance and problem solving to customers as necessary
3 Accurately document depot repair activities, including customer communication, service professional, results feedback
4 Improve the repair and quality inspection process
5 Ensuring customer satisfaction in all aspects of services provided
6 Share experience and best practice of product services with colleagues.
7 Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
8 Support and meet service business operation plan
Indicative Performance Measures
9 Volume of repairs by period by product type received
10 Turnaround time total from receipt into Building to leaving, by period by type
11 Time to repair (from hitting repair centre to leaving)
12 Ratio of repairs returned within 1 year of previous year
13 Number of no fault found as % of returned

Person Specification – Essential requirements unless stated
Education / Qualifications:
College, University Bachelor in Material Science, Physics, Electronic Automation, or Biomedical Engineering etc.
Professional Skills/ Abilities:
Preference will be given to those with 2-3 years Depot or Field Service working experience in installing, servicing analytical instruments
Must have the ability to work independently, have effective communication skills, interpersonal and listening skills
Good at MS office and PC skills
Personal Qualities:
Adaptable, able to flex to needs of customers, team and the business
Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement.
"Can do" attitude – Decisive, able to work around issues to deliver performance
Good English skill in reading, writing and speaking