【Job Description】:
1. Complete installation, IT Asset management, and maintenance tasks related to operating systems, application software, printing systems, networks, and office equipment based on service requests.
2. Handle the installation, adjustment, configuration, and maintenance of desktop devices (desktops, laptops, printers, projectors), including diagnosing, troubleshooting, and upgrading related hardware and software issues.
3. Be proficient in the operation of common systems and software such as Win10/11pro, Microsoft Office 365/2021, Teams, as well as familiar with network management platforms like ZABBIX. Perform basic network diagnostics, maintenance, and machine room management.
4. Communicate effectively with users, address their IT application issues, and ensure the proper functioning of systems.
5. Perform other IT tasks as assigned by department supervisors.

【Job Requirements】:
1. Associate degree or above in computer science or a related field.
2. At least 2 years of helpdesk or desktop support experience; IT service experience is a plus.
3. Ability to handle common hardware and software issues related to computers, networks, and office equipment.
4. Good English proficiency is preferred.

【职位描述】：
1.根据服务请求完成关于操作系统、应用软件、打印系统、网络、办公设备 、资产等方面的安装、管理、维护；
2.桌面设备（台式机、笔记本、打印机、投影仪）安装、调试、配置及维护；及相关的软硬件故障诊断，排查及升级；
3.熟悉Win10/11，Microsoft office2021/36，Teams等常用系统/软件的中英文操作；熟悉常用的网络管理平台操作比如ZABBIX；简单网络诊断、维护及机房管理工作；
4.可以与用户进行有效的沟通，良好处理其在IT应用方面的问题，保证系统正常运行；
5.部门上级交代的其它IT工作。

【职位要求】:
1. 计算机或相关专业，学历大专及以上；
2. 2年以上helpdesk桌面支持工作经验；有IT服务经验者优先考虑；
3. 能处理计算机、网络、办公设备常见的软硬件故障；
4. 良好的英文水平优先考虑。