Key Responsibilities:
1.Supply Chain & Logistics Management:
· Develop and optimize procurement plans to ensure supply stability and control procurement costs.
· Oversee the daily operations of warehouses management, including inventory management, inbound/outbound process optimization and stock turnover control, to ensure efficient and accurate logistics, reduce loss rates, and speed up supply chain agility.
· Coordinate import/export operations, ensuring compliance with regulations (e.g., customs clearance, tariffs, etc.), optimize cross-border logistics expenses.

2. Order Management & Analytical Support:
· Streamline sales order processing to ensure timely and accurate handling.
· Conduct sales data analysis, establish a data monitoring framework, regularly analyze sales trends, inventory composition and logistics costs, provide actionable insights and driving implementation.

3. After-Sales Supervision & Team Collaboration:
· Refine the after-sales management process, manage customer complaints, return/exchange processes and repair service outcomes to enhance customer satisfaction.
· Regularly consolidate and analyze after-sales feedback to optimize product and service processes.
· Lead a team of 4-5 members, develop proper work plans, performance evaluations, and training programs to bolster team's expertise.
· Collaborate with Marketing, Sales, and other departments to formulate operational strategies, fostering brand influence and sales target achievement.
· Participate in company strategic planning and provide regularly reports on key metrics, (e.g., inventory turnover, order fulfillment rate, customer satisfaction, etc.).

Qualifications:
1. Educational Background:
· Bachelor's degree or above in Supply Chain Management, Procurement, Logistics, International Trade or related field.

2. Work Experience:
· 10+ years in retail operations, with at least 5 years+ in a leadership role, preferably in Home/Luxury Goods Industry.
· Familiarity with the entire process of procurement, warehousing and logistics management, with experience in import/export operations being a plus.

3. Core Competencies:
· English Proficiency: Fluent in English for routine business communication and document processing.
· Computer Skills: Proficient in ERP systems and skilled in Microsoft Office (e.g., Excel, PowerPoint, Power BI).
· Data Analysis: Leverage data to drive strategic decisions, optimizing operations based on insightful analysis of sales, inventory and other key metrics.
· Cross-Cultural Collaboration: Strong leadership skills and the ability to communicate effectively across diverse cultures and teams.

4. Personal Attributes:
· Strategic thinker with a cost-control mindset, resilient under pressure and outstanding execution abilities.
· Exceptional interpersonal skills, adept at fostering seamless communication and collaboration with external partners and internal stakeholders.


主要职责：
1. 供应链与物流管理
- 制定并优化采购计划，确保供应稳定性，控制采购成本；
- 监督第三方仓库的日常运营，包括库存管理、出入库流程优化及库存周转率控制，确保物流高效准确，降低损耗率，提升供应链响应速度；
-协调进出口业务，确保合规性（如报关、关税等），优化跨境物流成本。
2. 订单管理与分析支持
- 统筹销售订单录入、审核及分拣流程，确保订单处理时效与准确性；
-分析销售数据，建立数据监控体系，定期分析销售趋势、库存结构及物流成本，提供优化建议并推动执行。
3. 售后管理与团队协作
- 建立完善售后管理体系，监管客诉、退换货及维修服务结果，提升客户满意度；
-定期总结并梳理售后反馈，优化产品及服务流程；
- 领导4-5人团队，制定工作计划、绩效考核及培训方案，提升团队专业能力；
- 协同市场、销售等部门制定运营策略，推动品牌影响力及销售目标达成；
- 参与公司战略规划，定期汇报运营指标（如库存周转率、订单完成率、客户满意度等）。

任职资格：
1. 教育背景
-全日制本科或以上学历，学士学位，优先考虑供应链管理、采购、物流或国际贸易相关专业。
2. 工作经验
- 十年以上零售行业运营管理经验，五年以上团队管理资历，有家居/高端消费品行业背景优先；
- 熟悉采购、仓储、物流全链路管理，具有进出口业务经验者更佳。
3. 核心能力
-英语能力：英语听说读写流利，能作为工作语言进行日常商务沟通与文书处理；
-计算机技能：熟练使用ERP系统、常用办公软件（如Excel、PPT、Power BI等）；
- 数据分析：具备数据驱动决策能力，能通过销售、库存等数据优化运营；
- 跨文化协作：适应外资企业环境，具备多元化团队管理经验与跨文化沟通能力。
4. 素质要求
-具备战略思维与成本管控意识，抗压能力强，执行力突出；
- 沟通协调能力优秀，可高效对接外部供应商/服务方与内部各职能团队。