Job Description

Join our dynamic and collaborative team to help with WD customer failure analysis in support of requests from our customers and qualification teams. As Staff Engineer in Failure Analysis Team, you will be supporting customer return HDDs. You will collaborate with worldwide FA teams and subject matter experts to decide on best course of action for identifying underlying causes of failures and drive problems. You will be responsible for the entire FA summary, including key findings and their corresponding images or data. These summaries are used to communicate key lab data and causes of failure to the customers, field application engineers, quality managers, manufacturing, or development teams. You will have multiple opportunities to help improve FA processes and tools based on learnings from FA work.
Over time, you will gain expertise allowing you to be one of few HDD FA experts in the world!

Complete FA work assigned by Manager within the corresponding priority time frame.
Summarize FA results based on key lab findings and causes of failure.
Provide on-site technical support to customers as needed.
Co-work with cross team like PCBA, WW FA, FW, RWI, Servo, ME for issue dig out.
Follow department/work group processes.
Document failure analysis procedures, processes, and requirements.
Effectively present information, ideas, and your perspective to peers, team members and managers.
Brainstorm, be open to inputs and recommend team improvements and team process improvements.
Provide effective information on tool improvements related to FA.
Learn about product failures from development teams.

Qualifications
Hard disk drive failure analysis experience
Proven problem-solving skills
Effective at multi-tasking, organization and time management
Self-motivated
Demonstrates patience, confidence, and composure
Detailed knowledge of Hard Drives and knowledge of factory processes and storage applications
Knowledge and experience with TCL, Python, C++, and/or SQL is a plus.
Knowledge and experience with Data Analytics and Reliability is a plus.
Strong written and verbal communication skills.
Excellent interpersonal and teamworking skills
Candidates must demonstrate relevant experience, interest and aptitude in both analytical and practical aspects of the above topics.
Education: BS/MS in EE, ME, IE, or equivalent
Experience: 3+ years of failure analysis experience with enterprise or client hard drives highly desired