Technical Service Representative

Huntsman Polyurethanes division is looking for a TSR.
This role will provide in site and on site technical support for rigids business such as Panel, Pipe composite and other applications.
Location: Minhang, Shanghai

As the TSR, you will:
- Work with sales closely for the customers promotion
- Focus on the basic research of new raw materials evaluation
- Develop PU coating system for insulation
- Identify the potential opportunities with the guidance of the responsible sales
- Fully complies with HPU policy and Local EHS regulation
- Maintains and optimizes the innovation portfolio for Rigids
- Identifies customer’s activities and needs
- Develops the products as the marketing requirements
- Provides technical support/training for the key customers and distributors (Pipe and Panel business)
- Provides product/technical introduction to new customers
- Ensures the customer understanding HPU product portfolio
- Conduct the trials and pilot production for the customers
- Provides technical solution and develop the products as customer’s requirements
- Communicates with customer to identify the trials and follows the feedback
- Handles the complains / trouble shooting: Provides trouble shooting timely and effectively; Work with sales, R&D, customer service and QA to resolve customer complaints timely and effectively
- Market Intelligence: collects up-to-date market intelligence from relevant industries, the customers and the competition regularly

Skills and experiences required:

Education:
Minimum bachelor degree of polymer science

Experiences:
At least 1- 2 years polymer related technical experience. The experience in PU Coating is optimal.

Skill:
MS Office functionalities

Training:
Updated PU Rigids knowledge/technology/process, Product development skills, Customer Service skills, Problem-Solving skills