Department: Technical Communications
Group: Kitchen & Bath
BASIC FUNCTION
Responsible for the on-time creation and accuracy of technical content developed for plumbing products – deliverables to include publications, labels and packaging, and animations. Responsible for incorporation of publication requirements through consultation with Subject Matter Experts, Tech Comm illustration team, vendors, and additional support functions. Leads the creation and maintenance of content and illustrations for installation instructions, homeowner guides, and servicing instructions. Recommends content and illustration standards for product support documentation.

SPECIFIC RESPONSIBILITIES
1. Responsible for the coordination of publication requirements with Engineering, Marketing, and Technical Publications service parts, illustration, and translation staff for Kohler, Sterling, and other brands as identified.
2. Communicates effectively within the Tech Comm team and with Engineering, Marketing, Customer Service, and other functions to establish clear and concise project scopes and timelines.
3. Serves as main contact with project teams for technical content and literature requirements. Understands and advises project teams to properly support product launches.
4. Evaluates project scope and timing to establish clear, actionable timelines for literature completion. Negotiates and sets productions schedules for literature.
5. Ensures the timely completion of assigned publications. Exhibits strong leadership in the planning, scheduling, organizing, and team implementation of these publications.
6. Maintains initial development and quality responsibility for technical literature as assigned, covering product information, installation, use, and/or servicing.
7. Represents Tech Comm department in matters of technical content and usability of publications. Recommends and supports technical communication requirements, standards, and processes for all publications.
8. Maintains all project data including the determination of cost and timing parameters for projects.
9. Solicits from and contributes to profession through external activities.
10. Other responsibilities and tasks as assigned.

RELATIONSHIPS AND CONTACTS
61 Supervisory Relationships:
o Reports to the Team Leader.
61 Organization Relationships:
o Has continuous contact with Technical Communications and Engineering Services staff.
o Has frequent contact with New Product and Current Product Development teams.
o Has frequent contact with Faucets and Fixtures Marketing and Communications.
o Has occasional contact with Customer Service.
o Has occasional contact with International Marketing, product development teams from other Kohler businesses, and other Kohler business Technical Publications Departments.
61 External Business Relationships:
o Has occasional contact with external vendors.
o Has occasional contact with end-use customers of product support documentation.
o Has occasional contact with technical writing and illustration software organizations.

EDUCATION AND EXPERIENCE REQUIREMENTS
83 Requires a Bachelor’s Degree in English, Technical Communications, Technical Illustration or other technical discipline along with strong technical writing background.
83 At least four years of technical writing experience for product and/or software is required.
83 At least two years experience in plumbing product installation, design, or documentation preferred, but will substitute similar experience in a related technical/manufacturing field.
83 Mechanical aptitude, diagnostic skills, and ability to read drawings is required.
83 Must be self-motivated.
83 Requires computer aptitude and demonstrated writing. Requires demonstrated visualization skills – the ability to translate between two- and three-dimensional data views. Illustration experience a plus.
83 Requires proven interpersonal and team leadership skills. Must demonstrate proficiency at managing complex projects, and ability to adapt to changing priorities. Typing skills are essential for productivity.
83 Fluent in spoken and written English is REQUIRED.
83 Experience authoring within a tagged language (XML/DITA) is REQUIRED. Experience with XML and DITA authoring tools is REQUIRED. Authoring for reuse is REQUIRED. Experience with SAP is PREFERRED.
83 Requires familiarity with InDesign. Illustration experience with CAD or Pro/E, Creo, Adobe Illustrator, or Arbortext IsoDraw a plus. Proficiency with database use and excel spreadsheets required.
83 Candidate will use Astoria CMS, Oxygen, InDesign, Windchill, MS Project Online, MS Teams and Office daily. Preference to candidates with this software experience.