Knowledge:
61 Configure, deploy, maintain, troubleshoot and install new computer hardware, peripherals, mobile devices and software for end users in-house and remotely.
61 Diagnose and resolve problems associated with application software, hardware and operating systems; determine the source of problems and classify their level of urgency and nature.
61 Windows desktop applications, use of ticketing system and proficiency with various hardware and software support.
61 Active Directory understanding of user accounts, creating, resetting passwords
61 Familiar with Microsoft 365
61 Experience with a Ticketing System
61 Create and maintain technical documentation
61 Remote management tools (Teams/Teamviewer)

Qualifications
61 1-2 years experience
61 Good English
61 Excellent customer service skills with the ability to communicate effectively.
61 Attention to detail and the ability to accurately document technical issues.
61 Great with computers, tech savvy with a high aptitude for learning technology.
61 Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.
61 Understands the fundamentals of troubleshooting skills with a desire for continual learning.