It is a 6-month contractor position.
JOB SUMMARY
The role of the Field Support Technician is to provide technical assistance, support, and advice to CBRE technology users. Troubleshooting desktop computers, applications, networking problems, communication devices & Video conferencing equipment. Communicate solutions and educate users of policy, procedure and best practices pertaining to information technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This role will provide day to day IT support to users across Mainland China, servicing users deskside and remotely. The duties will include but not limited to:
61 Troubleshoot PC related issues over the phone, onsite, and using administration tools.
61 Inventory Management
61 Mobile Device Support (smart phones, tablet, etc.)
61 Hardware support (Lenovo, Dell, HP,etc.)
61 Incident ticket management
61 Printing environment maintenance
61 Client software packaging/installing
61 Hardware kitting, PC setup (image cloning)
61 Weekend and overnight work as required
61 Visit regional offices as required
61 Procurement
61 IT Training
职位要求：
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and EXPERIENCE
61 Minimum 3-year experience in supporting Windows OS in a large corporate environment. (At least 50+ users)
61 Minimum 3-year experience in supporting Microsoft Office Suites
61 Video Conferencing
61 Active Directory and Account creation
61 Server Rooms and Patching
61 Good knowledge on ITIL
61 A can-do attitude is a must
61 Good Time Management
61 Knowledge on Cisco products is highly regarded.
61 Must have the ability to work independently as well as in a team
61 Experience of ordering equipment
COMMUNICATION SKILLS
Excellent Mandarin and English written and verbal communication skills. Strong organizational and analytical skills. Ability to respond effectively to sensitive issues. Ability to effectively present technical information to all staff.
OTHER SKILLS and ABILITIES
Strong organizational and analytical skills. Ability to provide efficient, timely, reliable, and courteous service to customers.