Job information:
1.Be responsible for the analysis, treatment and feedback of after-sale problems of the company's products and timely summary of after-sale problem reports according to the company's requirements.

2.Timely feedback to relevant departments for problems encountered by customers in the product process and further communication and coordination.

3.Collected and analysed customer complaints, coordinated with quality and
production departments or R&D departments, to analyze and solve problems.

4.Strengthen communication with customers and provide guidance or training for customers in product use.

5.Cooperate with sales staff to complete after-sales customer complaint service.

6.Complete other work assigned by the leader.


Job requirements:
1.Engineering background college degree or above, fluent English listening, speaking, reading and writing.
2.More than 3 years' experience in handling after-sales customer complaints.
3.Excellent communication and coordination skills, strong language expression ability, logical thinking & analysis ability and strong sense of responsibility.
4.Adapt to business trips, for European OEM customers and dealers.
5.Working experience in Europe and America is preferred.
6.Driver's license and driving experience (manual shift).