WHAT ARE THE BENEFITS?
1.Tailored learning paths that provide the best support for your personal growth. (for the 1st 3 Months training related to business knowledge).
2.An opportunity that expand your international perspective and allow you to collaborate with cross-cultural teams.
3.A fast-track development pathway to Individual contributor positions that enables you to assume more challenging and influential roles.
Background requirements:
1. 0-1 year of working experience or with internship experience.
2.02Education: 985/211, QS 300 Bachelor’s degree or above.
3.Knowledge: Fluent in English Speaking skill.
4.Competency: Clear thinking logic, behavior performance
5.Data Sensitivity: Excel, SQL, major in Mathematics or Statistics is highly preferred.
6.Willing to join OTA/Service industry.
Soft skills:
1.The ability to flexibly solve problems.
2.The capacity to innovate and find new approaches.
3.A team player and/or faster learner in the past.
4.Able to work in a fast pace environment.
Personalities:
1.Smart
2.Optimistic
3.Resilience
4.Service Mindset
5.Work under pressure
Key Roles and Responsibilities (for reference)
83Aim to improve service efficiency, quality and customer experience, design and optimize the service procedure, create a solution and promote its landing
83Have a good knowledge of the business needs and can analyze its pain points, explore customer's deep requests and promote the improvement of the service team
83Possess unique horizons and sensitivities, can find the defects and improve space in the procedure in order to promote the improvement of the procedure
83Have a close cooperation with PM, IT and various cross functional teams, explore the customer requests through the analysis of customer feedback and data, discover the problems and pain points of the products and promote the product improvement.