Primary Responsibilities

61 Accurately deal with requests from customers & sales team, including but not limited to quotes, orders entering, delivery tracking, docs sending.
61 Process work in a timely manner and meets daily objectives.
61 Display a sense of urgency while achieving quality and productivity.
61 Maintain a positive, empathetic, and professional attitude toward customers all the times.
61 Build sustainable relationships with customers through open and interactive communication.
61 Provide feedback on the efficiency of the customer service process.
61 Communicate and coordinate with sales, planning, production, supply chain, US CSR & finance.
61 Follow the procedures, guidelines, and policies.
61 Cooperate to complete the urgent tasks assigned by the leader under special circumstances.
Qualifications and Capabilities
61 Bachelor’s degree in Trade/Business/Logistic relevant field.
61 Min 3 years solid business supporting experience/or supply chain experience.
61 SAP experience is preferred, and mastery of using MS tools like Excel, word.
61 Good communication skills in Chinese and English.
61 L/C, VAT and bonded materials handing knowledge is preferable.
61 Ability to work professionally and effectively with external customer and with internal groups/teams.
61 Demonstrate attention to detail and exhibits a high level of accuracy.
61 Self-motivated and positive minded.