Objectives of the Position
-Support all plant service team, and make sure high customer satisfactory through improving service and product quality.
-Winning and binding of customer through application-focused technical support and supporting existing customer
Main Areas of Responsibilities and Key Activities
-Daily technical problems solving at the customer’s and deals with customer complaints.
-Ensures daily support for current / new products incl. product changes and consultancy at the customer’s site
-Monitors competitors’ actions locally and feedback timely
-Keeps in touch with customers; holds presentations, makes demonstrations and provide training to customers, dealers and prospects on products and techniques.
-Compiles reports and ensures direct flow of communication to internal units
-New Color Activity, arrangement and handling of the trial for new color. Making efforts to get good result according to team strategy.
-Material Management: Monitor inventories and ensure timely collection of receivables.
-Cooperation with internal department, SCM, lab, production etc.
-New Plant launch and commissioning, achieve the business share target and set up good relationship with new customers.
-Digital tools application on site. (PADIA,DMT,Auroom etc.)
-People management of on-site representatives and outsourcing partners.
-Ensures all activities and processes meet internal and external EHS standards
Job Requirements
-Education: Bachelor or above in chemical-related majors
-Working Experience: at least 5 year relevant working experience (technical service, production, lab or application) in chemical industry (preferably in Coatings industry)
-Technical & Professional Knowledge: knowledge in Coatings process, technical service background is preferred; good command of English; IT user skills