POSITION SUMMARY:
客户经理支持客户团队的日常客户活动，包括从估算到完成的创意/设计项目的协调。这个角色与更广泛的项目团队合作，以确保按时、按预算有效地完成可交付成果。客户经理酌情与客户联系人建立并维护关系，同时了解公司和客户的行业、业务和产品。
The Account Executive supports the Account Team with day-to-day account activities including the coordination of creative/design projects from estimation to completion. This role partners with the broader project team to ensure deliverables are completed in an efficient manner on time and on budget. The Account Executive establishes and maintains relationships with client contacts as appropriate, while building an understanding of the Company's and the client's industry, business, and products.

JOB RESPONSIBILITIES:
61 作为客户、供应商、外部合作伙伴和客户团队的创意/设计项目的主要日常联系人，并及时回复所有询问。
61 参加与现有客户和内部团队的会议，以确定足够的新服务/产品，以满足客户不断变化的需求。
61 确保所有客户交付的高质量标准。
61 在整个生命周期中协调客户特定的项目，包括估算创建、选择合适的
61 项目和子项目、资源分配、监控项目进度以及客户/项目发票的生成。
61 将客户的要求和要求转化为项目团队的详细说明，有时是技术说明。
61 与客户、客户团队和项目团队合作解决已识别的项目问题。
61 通过在整个项目生命周期中维护正确的项目详细信息和支持证据（包括变更单和返工）来确保生成准确和及时的发票。
61 利用主数据管理 (MDM) 流程和指南发起新的数据项请求，以确保系统中提供准确的客户、项目和财务详细信息。
61 与客户整合和客户团队合作，确保新客户的顺利过渡；根据需要参加预集成和规划会议。
61 通过关注分配的项目活动的高效、准确和及时协调来支持盈利工作。
61 支持开发创新提案以捕捉客户增长和新的商业机会。
61 与客户主管合作以协调副本和校样。
61 分配的额外职责。

61 Serves as the main day-to-day contact on creative/design projects for clients, suppliers, external partners, and the Account Team and provides timely responses to all inquiries.
61 Participates in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients’ evolving needs as required.
61 Ensures high quality standards in all client deliverables.
61 Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate
61 projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
61 Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
61 Partners with the client, the Account Team, and project teams to resolve identified project issues.
61 Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
61 Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
61 Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
61 Supports profitability efforts by focusing on the efficient, accurate, and timely coordination of the assigned project activities.
61 Supports the development of innovative proposals to capture both account growth and new business opportunities.
61 Works with account executives to coordinate copy and proofs.
61 Additional duties as assigned.





QUALIFICATIONS:
61 市场营销、商业、平面艺术、广告或相关领域的学士学位
61 2 年以上的客户/项目协调或营销经验；或同等学历和经验的结合
61 熟练掌握 MS Office 套件、Outlook 和 Internet 应用程序
61 基本了解跨一个或多个接触点或媒介（例如包装、店内、在线、移动、印刷、直接）的有效创意设计实践、趋势、技术和流程
61 强大的分析、优先排序、人际关系、解决问题、演示、预算、项目管理（从构思到完成）和规划技能
61 强大的口头和书面沟通能力（包括分析、解释和推理）
61 能够与组织内的同行和同事以及内部和外部客户建立和保持协作关系
61 能够在快节奏和以截止日期为导向的环境中自主和在团队中很好地工作。
61 能够与同行和高级管理层合作并影响他们
61 自我激励，对细节、截止日期和报告非常关注
61 能够根据需要加班


61 Bachelor’s Degree in Marketing, Business, Graphic Arts, Advertising or related field
61 2+ years of previous account/project coordination or marketing experience; or equivalent combination of education and experience
61 High degree of proficiency MS Office Suite, Outlook & Internet applications
61 Basic understanding of effective Creative Design practices, trends, techniques, and processes across one or more touchpoints or mediums (e.g. packaging, in-store, online, mobile, print, direct)
61 Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
61 Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
61 Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
61 Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
61 Ability to work with and influence peers and senior management
61 Self-motivated with critical attention to detail, deadlines and reporting
61 Ability to work overtime as necessary



SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.