Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.
The Opportunity:

- Perform daily operation with all the stakeholders.
- Execute shipment operation in an effective way with SOP / instructions from business partners / account owners.
- Work closely with operations, key accounts, procurement to ensure deliverables met with customer’s expectations.
- Execute billing tasks in a timely and accurate way and coordinate with stakeholders for disputes to ensure AR timeliness.
- Handle / assist claims raised by customer and coordinate exceptional cases.
- Monitor job performance to ensure job quality and reflect irregularity if any.

What you’ll need to succeed:
- College diploma holder or above.
- Minimum 3-year experience of relevant customer service in freight forwarding industry.
- Computer literate, proficiency in MS Office.
- Proficiency in CargoWise1 is preferred.