岗位职责：
1. Lead CS team being the bridge from customer to plants and internal team, collect the important info like forecast, orders, customer complaint, and etc.
作为客户与工厂及内部团队间的纽带，带领客服团队，收集重要的信息如预测，订单及客户抱怨等。

2. Customer service team daily management, competence and attitude evaluation，provide appropriate training for capability improvement.
客服团队的日常管理，胜任力和工作态度评估，提供适当的培训实现能力提升。

3. Customer sales forecast review and analysis, delivery negotiation, order handling, account reconciliation, invoice application and other jobs assigned by management.
客户销售预测的分析和评估，发运磋商，订单处理，对账，开票申请及领导安排的其它工作

4. Visit customers actively to understand project status and needs, to strengthen customer relations & assist developing more potential business, and support business and margin growth.
积极拜访客户,了解项目状态及需求，加强客户联系，协助开发潜在业务, 促进销售额及利润的增长。

5. Responsible for new customer maintenance and existing customer data updating, including customer invoicing details and delivery destination, payment term and etc.
负责在系统中新客户建档，并定期维护更新现有客户的资料，包括开票信息，发运地址，账期等

6. Monthly sales flash report and in-depth analysis, alignment the findings with HQ team. Power BI update and presentation. Annual sales revenue comparison between Budget and Actual.
月度销售报告及深度分析,并与总部团队协调一致。Power BI可视化更新及汇报。年度销售额实际和预算的对比。

7. Account Receivable following up; Project EOP alert, and internal communication on-time
应收账款的跟踪, 项目EOP警报及内部团队的及时沟通


Qualification 任职资格：
- Bachelor's degree or above
- At least 5-8 years working experience with customer service Job or function
- Background from Auto component industry or fast-moving consumer industry
- Familiar with similar ERP system is a plus.
- Fluent English in oral & written