职位概述 Job Summary 客户沟通经理需要主导传播活动，专注于提升各项目点服务的员工体验，维护FM与员工的互动，信息及时并有质量的传递，并在组织内部建立园区服务品牌，助力园区成为“理想工作场所”。 The customer communication manager needs to lead communication activities, focus on improving the employee experience of services at each operating sites, maintain the interaction between FM and employees, deliver information in a timely and quality manner, and establish a park service brand within the organization to help the park become a "ideal place to work". 任职要求 Qualification & Requirements 87 教育背景 Education Background 85 本科学历及以上 Bachelor degree or above 87 工作经验 Working Experience 85 3年以上企业内部或公关/广告公司传播相关工作经验 More than 3 years of relevant work experience in internal corporate or public relations/advertising company communications 87 专业技能 Professional skills 85 熟练操作微软办公软件(WORD, POWERPOINT, EXCEL, OUTLOOK) Proficient in operating Microsoft Office software(WORD, POWERPOINT, EXCEL, OUTLOOK) 85 熟练掌握基础平面设计软件，提供自己的和平面设计作品(PHOTOSHOP, ILLUSTRATOR等) Proficient in basic graphic design software and provide your own and graphic design works(PHOTOSHOP, ILLUSTRATOR, etc.) 85 熟练运用视频编辑软件 Proficient in using video editing software 85 能够利用AI技术进行创作 Ability to create using AI technology 85 能手工绘画优先 Can draw by hand is preferred 85 良好的摄影摄像能力 Good photography skills 87 通用技能 General skills 85 具有优异的创新能力，对美的感觉敏感，对实时信息敏锐并保持关注 Have excellent innovation ability, be sensitive to beauty, be keen and pay attention to real-time information 85 英语六级扎实的中英文语言能力 CET-6 and solid Chinese and English language proficiency 85 能与各方利益相关者进行良好互动，具备一定影响力 Able to interact well with all stakeholders and have certain influence 85 时间管理、活动管理与预算管理技能 Time management, activity management and budget management skills 85 有前瞻性的实干家 A forward-looking doer 85 能在团队内独立工作 Able to work independently within a team 85 能识别客户需求 Able to identify customer needs 85 具备良好的审美能力 Have good aesthetic ability 85 具备服务精神、团队精神与进取精神 Have service spirit, team spirit and enterprising spirit 85 良好的沟通能力和群主经验 Good communication skills and experience as a group leader 85 较强的领导力和执行力 Strong leadership and execution skills 85 能够适应高节奏的工作环境并关注工作结果 Able to adapt to a high-paced work environment and focus on work results 85 具有公众号制作经验 Experience in creating public accounts 85 摄影摄像及剪辑技能，具备短视频制作经验 Photography, videography and editing skills, and experience in short video production 主要职责 85 通知、活动宣传海报、引导标识、网页、简讯、手册、健身课程表、Newsletter和公众号等通讯宣传品的制作，包括起草、文本润色修饰和双语翻译 Production of communications and promotional materials such as notices, event posters, guide signs, web pages, newsletters, manuals, fitness course schedules, Newsletters and public accounts, including drafting, text polishing and bilingual translation 85 制定工作现场的LOP，执行标准化，并定期进行回顾更新 Develop LOP for work sites, implement standardization, and review and update regularly 85 沟通模板制作并保持定期更新 Create communication templates and keep them updated regularly 85 发布内容的质量控制 Quality control of published content 85 月度活动策划、筹备、主题推荐，与各部门合作执行；各服务线活动的执行质量把控；跟进活动执行，反馈执行效果，提交改进计划 Monthly activity planning, preparation, theme recommendation, and execution in cooperation with various departments; quality control of the execution of each service line activity; follow-up on activity execution, feedback on execution effects, and submission of improvement plans 85 宣传品印刷制作和供应商管理，寻求合格的供应商提供印刷、制作宣传品（如KT板）、活动材料采购及执行管理 Promotional materials printing production and supplier management, seeking qualified suppliers to provide printing, production of promotional materials (such as KT boards), event material procurement and execution management 85 活动照片及视频拍摄编辑制作 Event photo and video shooting, editing and production 85 沟通群管理 Communication group management 85 年度活动预算的提交和月度费用的管理 Submission of annual event budget and management of monthly expenses 85 文件管理，确保将所有宣传沟通相关的文件、照片和视频及时更新到公共文件夹，并确保这些文件符合要求 Document management to ensure that all communication-related documents, photos and videos are updated in public folders and ensure they meet requirements 85 显示屏宣传品制作更新 Update on production of display promotional materials 85 创建并优化模板 Create and optimize templates 85 提供服务月度报告 Provide monthly service reports 85 园区标识设计及制作，定期检查和跟进修补及修改（不包括：SHE相关的标识由SHE团队负责，硬件设施设备的相关标识由工程团队负责） Design and production of park logos, regular inspections and follow-up repairs and modifications (excluding: SHE-related logos are the responsibility of the SHE team, and relevant logos of hardware facilities and equipment are the responsibility of the engineering team)
