Expectations & Tasks You will have the opportunity to join a growing team and get immersed in our mission to support partners to ensure that they establish a sustainable Customer Success practice. Our aim is to drive together with our partners cloud Indirect adoption, consumption, expansion. Your responsibilities will include the following : 61 Support Digital Partner Success advisory Program in GC. 1. This program is to empower and support those uncovered PE Sell partners by digitally providing tools and resources to adopt a cloud mindset, become more self-sufficient, and helping our customers deploy, adopt, and consume SAP Cloud solutions. 2. The program will help more PE Sell partners to establish own customer success practice by utilising best practices. 61 Support the team for operational process, e.g. WCR, CRF and Q2C process. 61 Working with partners to ensure that a sustainable Customer Success practice is established that will drive cloud subscription adoption, renewals, and the expansion of SAPs footprint. 61 Providing partners the best-practice guidance, tools and assets we have developed (such as SAP for me), and support on SAP’s Post Sales engagement methodology, processes, and Post-Sales related topics across Cloud LOBs (e.g.how to escalate an incident, how to request termination, etc.). The individual we are looking for has well-founded experience in partner engagements processes -preferably in cloud environments. 84 Minimum of 5+ years professional experience 84 Experience in working with strategic or global partners, Partner First mindset 84 Partner Edge Ecosystem knowledge and experience is an asset 84 Ability to work across Board Areas, cross LOBs, and organizational boundaries 84 Accustomed to working in an international / global virtual matrix organization 84 Ability to withstand pressure resulting from challenging situations and demanding partners 84 Additional functional / technical knowledge in S/4HANA Cloud is preferable but not required
About The Team The Partner Success Service unit is a new and global partner-focused unit, establishing Partner Engagement Methodology for post-sales processes, services, and support for our partners cross LOB, supporting partners on ensuring indirect customer satisfaction and solution adoption, safeguarding renewals, and delivering a post- sales focused experience.
