YOUR TASKS
- Provide technical support to end users on Desktops, Laptops, and Printers
- Troubleshooting hardware related issues and replace parts if needed
- Troubleshooting software related issues and apply fix
- Provide technical support to core infrastructure and network environment
- Coordination of tasks with internal and external stakeholders
- Experience in rack & stack of servers, mount & demount of routers and switches
OUR REQUIREMENTS
- 3-4 years of relevant working experience in IT.
- Experience as local IT support at a customer site
- Strong technical skills in hardware trouble shooting issues related to Desktops, Laptops, Printers, MPF, Switches, Servers, Handhelds, Smart phones etc.
- Strong technical skills in Microsoft Windows operating systems and desktop applications i.e. MS-Office
- Possess experience on coordination of hardware support with vendors for break fix support
- Strong customer service skills and good communication skills
- Basic in both written and spoken English.