RESPONSIBILITIES
-To process the order handling for dedicated customers;
-To communicate and follow-up with customers’ requirements on order related issues;
-Track and monitor payment status and credit situation;
-To build and maintain excellent customer relationships
-Enter and process customer orders and ensure internal communication from order confirmation to invoicing
-Monitor order confirmation and track order fulfillment and AR process
-Update client on order status
-Handle client enquiries, complaints and disputes in a professional manner
-Trigger SAP invoicing after shipment of goods and forward to FS (China only)
-Build and maintain good relationships with external customers by providing excellent service and advice
-Liaise with internal department including Sales, Logistics, Warehousing, Finance and Accounting
-Generate and handle SAP system orders
-Generate regular activity reports
-Perform clerical and administrative wor 67

REQUIREMENTS
-Bachelor degree in Trade or Business Administration
-At least 2 years of work experience in Customer Service, trading or related areas
-Experience in dealing with clients and working independently with limited supervision
-Strong customer orientation with good communication, interpersonal and phone skill
-A good command of spoken and written
-English with CET 6 and Chinese (other language skills to be defined according to country responsibility)
-SAP experience is a must
-Excellent communication skills and confident phone manners
-Self-initiative and good team-player Experiences