Job Responsibility 工作职责：
1. Monitor the company network, including networking configuration, upgrades, replacement and troubleshooting.
监控公司网络情况，包括网路配置，升级，更新以及故障排除。
2. Servers (Windows) configuration and maintenance, including Cluster, Hyper-V, Activity Directory, File server, DHCP etc.
Windows服务器的配置与维护，包括集群，虚拟机，域，活动目录，文件服务器，DHCP等。
3. Provide 1st level support for local end users, including but not limited to client support, telephone, OS and software/application, Citrix, hardware troubleshooting like printers/scanners, cabling etc.
为本地终端用户提供IT技术支持 ，包括但不限于客户端支持，电话跳线，操作系统和软件，Citrix技术，硬件排错如打印机/扫描仪，网络跳线等。
4. Respond to and resolve technical support requests from employee via e-mail and phone
回答及解决来自员工通过邮件和电话对于技术支持的要求。
5. Provide training to end users on company computer policies/procedures and software usage
培训终端用户对于公司电脑政策/规章以及软件的运用。
6. Monitoring Incident Queue in global IT service Desk, proceed or forward to global corresponding 2nd level team.
在集团内部IT 服务平台中监控IT 报障队列，着手处理或将无法处理的故障转交至集团内对应的专业处理团队。
7. Provide remote support for end users in other group companies in Region Asia when IT incidents occur.
为亚洲区域的其他集团公司的用户提供远程支持。
8. Support HQ IT department on Software Packaging and deploy on Enterprise Manager if necessary.
如有需要，对总部IT提供关于Enterprise Manager上的软件/应用程序“打包”支持。
9. Finish other tasks relevant to this position or arranged by IT manager; cooperate closely with all departments to achieve the company target
完成该职位相关或领导安排的其他工作; 与其他部门紧密合作以达到公司的目标。
Job Requirements岗位要求:
1. Two years' experience in the administration of client support
具有至少2年以上的客户端支持经验。
2. Fluent English in both oral and written is plus
流利的英语口语及书面写作者优先。
3. Knowledge of IT activities, including Microsoft Windows Operating Systems, networking etc.
在IT各项活动领域具有足够的知识储备，包括微软Windows操作系统和网络部署等。
4. Knowledge of Microsoft Exchange, Windows Server, Active Directory, DNS, DHCP, Group Policies and basic knowledge of network infrastructure
熟知微软Windows 服务器，Active Directory, DNS, DHCP,组策略和网络架构的基础知识。
5. Basic knowledge of Virtual Technology
对于虚拟桌面等有基础知识。
6. Exceptional customer service orientation
卓越的客户服务导向。
7. Excellence in handling multiple tasks and work well under pressure; sense of both urgency and thoroughness
擅长于处理多个任务以及能在压力下工作，具有紧迫感和完成性。
8. Strong interpersonal skill and the ability to work effectively with different level of system users
良好的人际关系能力以及能为不同职级的系统用户下高效完成工作。
9. Professional, positive, and energetic attitude
专业，积极主动以及热忱的工作态度。
10. Team work spirit; fully recognized the corporate culture
拥有团队合作精神并充分认同公司文化。