岗位职责：
1、收集并检查从销售团队、客户处通过电话、传真以及邮件等途径收到的订单
Collect and check orders from sales team, customers, by telephone, fax, email, etc.
2、准时、准确的完成订单审批以及系统的录入工作
Complete order approval flow and order entry in System, accurate, completely
3、跟进资信被锁订单的进度, 及时将信息反馈给业务团队
Follow up credit blocked orders and feedback the information to Business team in time
4、合理并熟练运用各类系统或工具来辅助处理客户来电问讯
Proper use and familiar with all kinds of systems or tools to assist to handle customer inquires
5、保持与销售、财务、物流等部门就订单相关问题的有效沟通用人要求

岗位要求：
1、良好的沟通技巧
Good communication skill
2、熟练使用Office办公软件
Familiar with SAP and ERP
3、熟悉运用SAP、ERP系统操作软件
Familiar with SAP and ERP system operation software
4、具有较强的抗压能力及良好的职业操守，独立工作能力强
Strong ability to work under pressure and good professional ethics, independent work ability
5、3年以上客服相关工作经验，有医药行业相关工作经验者优先录取。
Above 3 years of working experience in customer service, candidate with Pharmaceutical background is preferred