1. Customer Data Management:
- Oversee the creation and maintenance of customer records in the database.
- Ensure the accuracy and completeness of customer information.
- Train and support junior business support staff in effective data management.
2. Offer Emission and Simple Pricing:
- Take a lead role in the creation and emission of offers for clients, ensuring clarity and accuracy.
- Collaborate with the commercial team to develop and manage straightforward pricing strategies.
- Provide expertise in pricing negotiations and strategies based on market intelligence.
3. Administrative Excellence:
- Provide advanced administrative support to the commercial team, including complex document preparation and analysis.
- Develop and implement streamlined administrative processes to enhance efficiency.
- Act as a mentor and resource for junior team members, providing guidance on best practices.
4. Marketing Intelligence:
- Spearhead efforts to gather, analyze, and report on market intelligence.
- Collaborate with the marketing team to align commercial strategies with market demands.
5. Customer Communication and Relationship Management:
- Serve as a senior point of contact for customers, addressing complex inquiries and providing strategic information.
- Build and maintain positive relationships with clients, ensuring their needs are understood and met.
- Collaborate with the sales team to enhance customer satisfaction and loyalty.
6. Data Analysis and Reporting:
- Conduct in-depth data analysis related to customer interactions, pricing, and market trends.
- Generate comprehensive reports to support strategic decision-making within the commercial team.
- Contribute to the development of advanced analytics and reporting processes.
7. Documentation and Record Keeping:
- Oversee the maintenance of accurate and organized records of customer interactions and transactions.
- Ensure compliance with company policies and industry regulations regarding record-keeping.
- Implement and enforce standards for documentation excellence.
8. Team Leadership and Training:
- Provide leadership and guidance to junior customer service advisors.
- Conduct training sessions on customer service processes, database management, and administrative tasks.
- Foster a collaborative and productive team environment.
9. Process Improvement:
- Identify opportunities for process improvement within the customer service and administrative functions.
- Implement and oversee changes to enhance efficiency and effectiveness.

Qualifications:
- Bachelor degree and/or above and Master preferable.
- Higher capability of English interpretation at various events.
- Substantial experience in customer service or business support is typically required. This may include a minimum number of years in a business support role, with a preference for experience in a senior or advisory capacity.
- in-depth knowledge of business support processes, best practices, and business units standards. The senior advisor should have a comprehensive understanding of how to deliver exceptional business support.
- a deep understanding of The products or services offered by RINA. This knowledge is essential for providing accurate and comprehensive assistance to customers.
- Proficiency in using customer relationship management (CRM) systems and other relevant technology tools. This includes The ability to navigate systems efficiently and provide technical support to customers if necessary.