1. Customer Data Management:
- Oversee the creation and maintenance of customer records in the database.
- Ensure the accuracy and completeness of customer information.
2. Administrative Excellence:
- Provide advanced administrative support to the team, including complex document preparation and analysis.
- Develop and implement streamlined administrative processes to enhance efficiency.
- Act as a mentor and resource for junior team members, providing guidance on best practices.
3. Customer Communication and Relationship Management:
- Serve as a senior point of contact for customers, addressing complex inquiries and providing strategic information.
- Build and maintain positive relationships with clients, ensuring their needs are understood and met.
- Collaborate with the sales team to enhance customer satisfaction and loyalty.

Qualifications:
- Bachelor degree and/or above and Master preferable.
- Substantial experience in customer service or business support is typically required.
- in-depth knowledge of business support processes, best practices, and business units standards. The senior advisor should have a comprehensive understanding of how to deliver exceptional business support.
- a deep understanding of The products or services offered by RINA.
- Proficiency in using customer relationship management (CRM) systems and other relevant technology tools. This includes The ability to navigate systems efficiently and provide technical support to customers if necessary.