With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Position Summary: Senior Manager Compensation & Benefits Greater China & Mongolia ( GCM) oversees all GCM Hotels Rewards Strategy and Implementation.
61 Geography Scope/MKT Complexity: The role encompasses GCM, which includes Hong Kong, ***, and mainland China. Challenges arise from diverse political and legal systems, economic environments, tax regulations, compensation, and benefits practices, as well as the
availability and quality of vendors.
61 Business Scope: GCM Properties
61 Key Stakeholders / Internal Clients: Hotel Operations VPs, HRVP, Regional Directors of HR, Hotel Director of HR and Hotel Leadership Team and Corporate Talent Acquisition (TA) team, APAC Compensation & Benefits Team
Direct Reports: One direct report
What will I be doing?
As the Senior Manager Compensation & Benefits Greater China & Mongolia, you will be responsible for shaping the GCM hotels total rewards agenda and effective in hands on execution and management of rewards policies and programs. Your expertise will be pivotal in shaping the future of hotel rewards that is aligned with our functional and organizational goals to foster a ‘Thrive at Hilton’ culture. As a Hilton Leader, you will create the best career experience for your team and ensuring their developmental growth.
Overall Support to Key Stakeholders:
61 Provide professional guidance and support to GCM Ops VPs, HRVP, Regional Directors of HR(RDHRs), Hotel Directors of HR (Hotel DHRs)/ Hotel Leadership Team, and Talent Acquisition (TA) team.
61 Influencing and negotiating with stakeholders on program delivery and shaping policies to align with broader functional Compensation & Benefits (C&B) directives as well as provide sound judgement in advisory in resolution of issues and find a balance with hotel requirements.
61 Finding ways to improve ways of working, drive greater efficiencies in process execution and program delivery as well as improve program campaigning outreach to hotels.
Compensation Strategy and Management:
61 Hotel Compensation Strategy & Management: Responsible for hotel pay strategy formulation, overseeing hotel compensation and performance management cycles, including benchmarking, job mapping, compensation analysis and guidelines. Work closely with the Asia Pacific (AP) and global total rewards team to ensure smooth year end compensation cycle deliverables, including salary planning, annual bonuses, and Long-Term Incentive (LTI) processes.
61 Competitive landscape and deep expertise: builds strong networks with industry peers to proactively identify emerging trends and external best fit practices to ensure programs and policies are proactively reviewed to be relevant in business context and scalable to support GCM hotel growth.
61 Pre-Opening & Operations Support: Conducts pre-opening surveys and manning costings, provides support to General Managers (GMs), Heads of Departments (HODs), and Directors (4Ds) regarding Cost to Company (CTC) calculations. Offers advisory services to GMs and Directors of Human Resources (DHRs)
61 Hotel Incentive & Reward Programs: Reviews hotel incentive schemes and have a strong sense of leading external market practices of peers and other relevant industries. Develops pay framework to meet hotel needs and conduct regular rewards education to strengthen the capabilities of hotel HR teams.
Total Wellbeing Strategy and Management:
61 Support GPTW initiatives: work with HR leaders to embed Thrive@Hilton in everything we do for our TMs. Contributes innovative total rewards ideas that are industry leading and differentiate Hilton from the rest, shaping our hotel benefits to be the new standards for the industry. Continue to improve program digitalization efforts to elevate user experience.
61 Culture and Wellness: strong collaboration with Corp Communications team and creative in developing high quality program marketing campaign collaterals. Build professional standards look and feel toolkits and deliver workshops using effective medium and channels. Work closely with Regional HR Directors to increase program delivery impact to all hotels through effective campaigning events and activations. Strong project management and follow throughs all end to end implementation of hotel total wellbeing projects.
61 Benefits Management: Reviews and harmonizes hotel benefits policies. Provides benefits guidelines and governance structures for program changes and drive further adoption of flexible benefits across all GCM hotels. Explores digitalisation of program delivery leveraging on internal technology and / or third-party vendor platforms including RFP evaluation and conducting UAT.
Qualifications - Internal
What are we looking for?
A Senior Manager Compensation & Benefits Greater China & Mongolia, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
61 Ability to grasp big picture thinking, is commercially savvy, coupled with strong ability to deep dive and get hands on with a relentless drive for drilling into details with an eye for spotting errors.
61 Extensive understanding of local markets, industry practices and sources of market intelligence. Highly resourceful and proactive n tracking or establishing market intelligence. Resourceful in identifying best fit vendors.
61 Strong presentation and stakeholders’ management skills. Able to craft a compelling storytelling in presentations and campaigning collaterals. Ability to tailor messaging to suit various audience and articulate the context and a holistic story.
61 Versatile in jumping in to support GCM rewards related projects beyond hotels.
61 Good organizational awareness and reading of situations knowing where the change resistance is. Knowing when to escalate and foresee ahead potential barriers.
61 Have a good sense of judgement with situational awareness and context when proposing solutions. Possess maturity and tenacity to persevere to overcome challenges with a right mindset of playing the longer-term game and resilience in maintaining a positive attitude.
61 Proactive game changer and a problem solver. Challenges the status quo, takes initiatives to identify and prioritize multi-tasking and have the drive to see through start to proper closure of projects.
61 Ability to define scope and hardworking in collecting and performing large volume data analysis from multiple sources of data, skilled in automating spreadsheets to run analysis efficiently. Conduct risks/benefits analysis to derive fact based strategic overviews and tactical solutions with minimal guidance.
61 Proven team management experience with a track record of developing teams to the next level.
61 Speed in connectivity and turnaround, have a sense of urgency, being alert to latest changes at all times and is a strong multitasker who can balance priorities.
61 Authentic leader and sincere personality with the heart to share generously knowledge and provide developmental mentoring to help peers and others to acquire rewards expertise. Is seen as an optimistic and positive respected leader in caring and supporting peers and colleagues, not seen as a follower or just an instruction taker.
61 Demonstrate the highest standards of ethical behavior and absolute discretion with sensitive and confidential information.
61 Travel to hotel sites required.
Key Experience:
61 Minimum Education: Bachelor’s degree
61 Minimum Experience in HR: 10 years
61 Minimum Experience in a Multinational Company C&B Role: 8 years
61 Minimum Team Management Experience: 3-5 years
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!