Roles and Responsibilities: 1. Support desktop, notebook, telephones, printers and audio/visual Equipment; 2. Analyze and recommend new technologies as appropriate for use by the Business; 3. Work as IT SSC Provide technical assistance and work direction to aid other employees. 4. Top management Tech and Event Support Desirable Skills: 1. Ability to work with business users in defining local requirements and delivering locally approved solutions 2. Good language skills in native spoken & written English is a must; 3. Ability to build, communicate and maintain relationships in Shanghai office and other remote Office 4. Can work independently with strong analytical and problem solving skills; 5. Self-motivated, multitasking, able to work under pressure and to tight schedules. Technical Knowledge: 1. Microsoft Windows 10 / 11; 2. Microsoft Office 2016&2019 / M365 3. Video Conference (Zoom) / (MS Teams); 4. Understanding of audio visual Equipment; 5. VoIP Telephone (Cisco); TCP/IP Network; 6. M365 Outlook E-mail Client; 7. Mobile Technologies (iOS, Android); 8. IT Compliance 9. AD & IT Ticket System Qualifications: 1. Bachelor Degree in computer science or related disciplines; 2. More than 3-5 years work experience and demonstrated 1st to 3rd level IT skills.