Job Description:
We are looking for a passionate and client-oriented IT Service Engineer to join our Helpdesk team. The ideal candidate will be responsible for providing exceptional technical support while ensuring an outstanding customer experience for our clients.
Key Responsibilities:
-Provide Level 1 and Level 2 IT support to clients via phone, email, and remote desktop tools.
-Diagnose and resolve technical issues related to hardware, software, networking, and system configurations. Log, monitor, and manage support requests using our ticketing system.
-Address client technical issues with a sense of urgency and professionalism.
Clearly and effectively communicate technical concepts to non-technical users.
-Maintain and update the knowledge base and documentation for common issues and solutions.
-Collaborate with other IT team members to resolve complex technical challenges.
-Offer on-site support when necessary.
Requirements:
- A Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- At least 1-2 years of experience in an IT support or helpdesk role.
- Proficient in written and spoken English.
- Excellent problem-solving and analytical abilities.
- Acquainted with Windows operating systems, Microsoft Office suite, and prevalent software applications.
- Competent in network troubleshooting and fundamental network configurations.
- Familiar with helpdesk ticketing systems.
- Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are advantageous.
- Capable of working autonomously and collaboratively.
- Committed to delivering high-quality service with a customer-centric approach.
- Eager to learn and embrace new technologies and methods.
Preferred Qualifications:
- Experience with cloud services such as AWS, Azure, Office365, PowerBI, PowerAutomate.
- Background in a multinational or global corporate setting.
- German language proficiency (written and spoken) is preferred.