Applications Engineer : 50 % of Time Assist with application deployments and upgrades Assist with asset management Assist with key process improvement initiatives to support business continuity and reliability of system infrastructure. Assist with application monitoring changes recommended by team leads. Assist with tape backups, which includes: Offsite management of tapes, replacing tapes as needed, and troubleshooting backup issues. Provide on-call support on production systems, services & infrastructure (in rotation with other staff)
Customer Support: 50 % of Time Provide responses to trouble tickets in a timely fashion and in compliance with NOC/CPC standards.
KNOWLEDGE/SKILL REQUIREMENTS Basic understanding of UNIX operating systems administration including Red Hat Linux, Ubuntu & CentOS Excellent verbal and written communication skills. Basic understanding of virtualization best practices and fundamentals Basic understanding of network and communications systems fundamentals. Ability to execute on multiple priorities in a dynamic environment. Willing to learn new tools and technologies as we continue to involve In-Flight Entertainment and Connectivity.
EDUCATION/EXPERIENCE REQUIREMENTS College diploma or university degree with a Technical Major, such as Engineering or Computer Science; equivalent experience may be considered in lieu of education requirement 2 years relevant IT/Development experience, including Network Operations Center and call center experience
